‘There has been a huge focus on digitising the customer journey but while innovations in booking, airport and on-board experiences have changed the way airlines interact with passengers, airport baggage, ramp and logistics operations have remained largely unchanged for years.
Technology breakthroughs such as drones, robotics, autonomous vehicles and AI are now shaping how people and technology interact in society and industry. Technologies like these now have the potential to revolutionise the below the wing airport environment, transforming airport operations.’
Speaker profile - Sarah Kelly, IAG
Sarah is an automation manager in IAG’s digital transformation team and is responsible for coordinating below the wing activity across the Group. Her current focus is on innovation and acceleration across ground operations within IAG’s operating companies. This includes exploring, testing and trialling emerging technologies such as autonomous vehicles, robotics, machine vision, and artificial intelligence.
Prior to this Sarah set up and ran the innovation and transformation team at IAG Cargo, which included leading the UK’s first airside autonomous vehicle trial at London Heathrow. She began her career at IBM, starting on the graduate program and progressing to become the innovation liaison on strategic digital transformation programs.